FAQS
Can I get a custom portrait of a pet? If so, Where do I buy one?
Yes!! I only open my orders once a month and get booked up within approximately 24-48 hours. If the listing in my store is currently 'SOLD OUT', it is because I'm currently fully booked for that particular month. I always announce future spot openings over on my Instagram
How much do custom pet portraits cost?
Single pet with name banner- £120
Double pet portrait with name banner - £200
Does my portrait have to be a patch?
Nope - If you would prefer your pet's portrait to be framed I can leave the fabric uncut - just add a note at checkout to let me know!
Will you provide a frame?
Everyone has different taste, so I like to leave the framing part up to you! Plus, the extra weight and packaging of a frame increases postage costs and risk of breakage/damage in the mail.
Do I get a discount if I buy more than one portrait?
Unfortunately not - no matter how many portraits you order, each will have the same amount of time, care and attention given to it - my prices are reflective of quality, time and skill. Every portrait is made BY HAND and takes many hours of work. However, it is more cost effective to buy a double portrait, rather than two separate portraits (see prices above).
Where should I send my pets photographs?
Please send all reference images to [email protected] - this helps keep everything in one place, as it can get confusing if I have them in emails or DM's on social media. The best pet references are photographs taken in natural day light, with the animals face straight on! 4-6 references from different angles is also useful for getting more accurate fur patterns!
Can I customise my patch more?
Yes! If you want additional imagery on the patch (e.g. flowers), I can work with you to create a design just how you want! There is now a 'customisation' add on in my store for this!
How long should I expect to wait for my patch?
I book up one month in advance. This means waiting periods will be between 3-4 weeks before it is dispatched. It may be sooner, depending on your orders place in the queue! I message every customer with their queue position and expected dispatch date. Arrival of your patch after dispatch depends on where in the world you are! UK customers can expect it within 2 working days, International waiting periods range from 5-15 working days.
Do you ship to my country?
Yes! I send all custom orders tracked and signed for globally! Pricing for shipping is as follows:
UK - £7
Everywhere Else - £12.00
Do you stitch anything other than pets?
Yes, please contact me directly via [email protected] with your idea and a photo reference to discuss it further. Please note that I am not currently remaking old designs.
Do you accept returns?
I do not accept returns on any custom items.